How does your staff treat you? Are you the boss or are they the boss?
I had a conversation with someone today that told me that she was being bullied by her staff. The things that she told me were being said to her were absolutely appalling and had me virtually speechless. Which very rarely ever happens.
Being told that she should just “go out, go shopping and leave the business to us” apparently they would make her money while she wasn’t there. I think t would be more likely that they would slack off even more than what they already were.
Her staff told this woman that she shouldn’t come into her salon because she has no idea how to run her business.
She was yelled at and called names for rearranging the appointment book to fit more clients in.
This poor owner is so terrified of her staff that she is having anxiety attacks and not sleeping at night.
She is scared to go into her salon in fear of what her rude staff might say to her that may leave her in tears and walking out.
You may ask how does someone let themselves get into this situation?
It’s actually easy because you don’t see it happening at the time.
You go into business thinking that you want to be the nice boss. You don’t want to be that bitch of a boss that you have had countless times. You want to be different. You want to be nice. You wanted to have a team that was friendly and that they all love you because you are the best boss ever!
And it is all sunshine, rainbows and lollipops and unicorns right?
It’s ok, it’s not your fault. You aren’t alone in this thinking.
I thought exactly the same thing when I first started out too. I was going to have everyone like me and we were going to be friends!
Unfortunately that didn’t work for me. That resulted in people taking advantage of me and stealing from me.
Those of you that know me know probably can’t even begin to fathom HOW that happened to me because I come across as such a hard ass.
The reason I am that way now is because I have learned that to have a team that works well together and does what you need them to do happens because they RESPECT you. The way that you earn respect is by having rules in place. Having boundaries. Having consequences if they push those boundaries.
Creating an environment that they want to be a part of and where they can achieve what they want to achieve for themselves has a lot to do with it too.
If you have one main bully in your salon how do you think that makes the rest of the team feel?
If you don’t want to go to work and are having anxiety attacks over having to deal with that team member, how do you think the rest of the team feels? How do you think that person makes the clients feel?
What sort of vibe is that setting in your salon?
Clients aren’t stupid. They can feel if there is something off in the salon. So how much damage is this bully actually causing to your business?
You need to get in control of your business and that starts and stops with YOU.
You need to show leadership. You need to clearly draw that line in the sand. You need to be the BOSS.
It took me a long time to realise that I didn’t need to be friends with my staff to be able to be a good boss.
Are you ready to be the boss of your business?